Jura Troubleshooting Guide
Your Problems, Our Solutions.
If the following troubleshooting does not restore the flow of coffee, please contact us.
If the following troubleshooting does not restore the flow of coffee, please contact us.
MICRO-SCREEN CLEANING (video below)
Step 1: Move the grinder to a coarser setting
Finer = more back pressure, Coarser = less back pressure.
Step 2: Perform a micro-screen cleaning:
A clogged/caked up micro screen must be cleaned manually. For this, you simply have to manually clean the brew head up inside the cavity of the machine to remove the obstruction. Here's how to do it:
Step 1: Move the grinder to a coarser setting
Finer = more back pressure, Coarser = less back pressure.
Step 2: Perform a micro-screen cleaning:
A clogged/caked up micro screen must be cleaned manually. For this, you simply have to manually clean the brew head up inside the cavity of the machine to remove the obstruction. Here's how to do it:
- Remove the drawer, tray or box.
- With your palm facing upwards, reach up and inside the machine, just behind the 'flapper'.
- Feel around and find the brew head with the metal mesh screen.
- You'll notice a screw in the middle. Once you've found it with your hand, simply use a damp cloth to wipe away all the crud. This should make an immediate difference to your Jura!
Picture of a clogged Jura Micro-screen
For a visual guide, head over to Ben's YouTube video!
More common problems and possible solutions:
The 'FILL SYSTEM/OPEN TAP' message has a number of causes. If the above guide doesn't work, remove the filter (if installed) then try again.
If you have adjusted your grinder and have performed a micro screen cleaning but you are still seeing the message, you may need service.
Please click Repair and fill out the form for a prompt reply.
The 'FILL SYSTEM/OPEN TAP' message has a number of causes. If the above guide doesn't work, remove the filter (if installed) then try again.
If you have adjusted your grinder and have performed a micro screen cleaning but you are still seeing the message, you may need service.
Please click Repair and fill out the form for a prompt reply.
PILE OF GROUNDS AT THE BACK OF THE DRAWER (OVERGRINDING).
If you recently received service from us, we have tuned the grinder and sent it back to you in the coarsest position, ensuring that your machine won't plug. However, you need to adjust the grinder to the right position for the bean you're using.
If you recently received service from us, we have tuned the grinder and sent it back to you in the coarsest position, ensuring that your machine won't plug. However, you need to adjust the grinder to the right position for the bean you're using.
- Move 1 click-at-a-time finer.
- After each cup of coffee, remove the drawer and throw away the excess grounds.
- Re-insert the drawer and try again on the new setting.
- The grinder is set correctly when there is no overgrinding (a few particles of coffee are OK).
- Please keep in mind that there may be excess ground coffee underneath or behind the drawer from the overgrinding. Be sure to wipe out the excess grounds when the drawer is removed.
Need a visual guide? Here's some YouTube videos to help!
Empty tray message? Do this! |
Is your Jura leaking? |
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Jura Milk System Sputtering? |
Drawer not going in? |
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